Overall BSC stands for Balanced Scorecard and acts as a structured map and report that helps create your strategy as well as measures the performance of company in achieving strategic goals. There are 4 courses including this one to help understand the BSC - what it is overall, the components of the framework itself, how its use din the real world, and do you need software like VNCDesigner to get it right. This introduction starts with the basic BSC definition to make sure we are all in synch.